Privacy Policy

Last updated: 14 August 2026

This Privacy Policy explains how Neva creative, operating the SEO energy website at seoenergy.com (“SEO energy”, “we”, “us”, or “our”), collects, uses, stores, and protects personal information when you visit our website, contact us, request a service, subscribe to communications, or purchase products or services from us.

Who we are

SEO energy is operated by:

Neva creative
Belgrade, Serbia

For the purposes of applicable data protection laws, Neva Creative is responsible for the personal information described in this Privacy Policy.

Information we collect

The information we collect depends on how you interact with seoenergy.com.

Information you provide to us

When you contact us, complete a form, request a website review, subscribe to a resource or mailing list, make a purchase, or otherwise communicate with us, you may provide information such as:

• your name;
• email address;
• phone number;
• company or business name;
• website address;
• information about your project, website, or business;
• messages and information submitted through forms;
• billing and transaction information; and
• any other information you choose to provide.

Please avoid submitting sensitive personal information unless it is necessary for your request.

Information collected automatically

When you visit seoenergy.com, certain technical information may be collected automatically.

This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate geographic location;
• referring website or source;
• pages visited;
• date and time of visits;
• website interactions; and
• other technical and usage information.

Some of this information is collected through cookies and similar technologies. More information is available in our Cookie Policy.

How we use your information

We may use personal information to:

• respond to enquiries and messages;
• provide requested website reviews or assessments;
• prepare proposals, quotes, or recommendations;
• provide and manage our services;
• communicate with clients and prospective clients;
• process orders and payments;
• deliver digital products or other purchased content;
• provide customer support;
• send requested resources or email communications;
• manage subscriptions to newsletters or marketing communications;
• understand how our website is used;
• improve our website, services, content, and user experience;
• measure marketing and advertising performance;
• prevent spam, fraud, abuse, and security incidents;
• maintain business, financial, and transaction records;
• comply with applicable legal and regulatory obligations; and
• establish, exercise, or defend legal claims where necessary.

We do not sell your personal information.

Legal bases for processing

Depending on the type of information, the purpose of processing, and the law that applies, we may process personal information on one or more of the following bases:

Your request or our contract with you – when processing is necessary to respond to a request before entering into an agreement or to provide services or products you have requested.

Legitimate interests – where processing is reasonably necessary for operating and improving our business, communicating with clients or prospective clients, protecting the website, maintaining business records, or understanding how our website is used, provided those interests are not overridden by your rights.

Consent – where we specifically ask for your permission, such as for certain marketing communications or other activities where consent is appropriate.

Legal obligations – where we need to process or retain information to comply with accounting, tax, regulatory, or other legal requirements.

The legal basis that applies may differ depending on your country and the circumstances in which your information is processed.

Contact forms and website review requests

When you submit a contact form, request a free website review, or make another enquiry, we use the information you provide primarily to respond to your request and determine whether and how we can help you.

A website review request may require you to provide information about your website or business. We may review publicly available information associated with the website you submit in order to prepare or respond to your request.

Information submitted through forms may be stored within our website systems, email systems, hosting infrastructure, or other services used to manage enquiries and business communications.

We retain this information for as long as reasonably necessary to:

• respond to your enquiry;
• continue relevant business communication;
• provide requested services;
• maintain appropriate business records;
• resolve disputes; and
• comply with applicable legal obligations.

We may delete information earlier when it is no longer useful or necessary.

Client and project information

If you become a client, we may process additional information necessary to provide our services.

This can include:

• contact and business information;
• project requirements;
• website and technical information;
• files and content you provide;
• login or access information where necessary for a project;
• correspondence relating to the project;
• invoices and payment records; and
• records of services provided.

Access credentials provided for project purposes are used only as necessary to perform the requested work and should not be retained longer than reasonably necessary.

Certain financial, contractual, and transaction records may be retained for longer periods where required for accounting, tax, legal, or record-keeping purposes.

Analytics and website usage

We use analytics technologies such as Google Analytics 4 to understand how visitors find and use seoenergy.com.

The site may also use other analytics and user-experience services, such as Microsoft Clarity, where enabled.

These services may process information such as your IP address, device and browser information, approximate location, visited pages, referring source, and interactions with the website.

We use this information to understand website performance, identify problems, and improve our content, design, services, and user experience.

More information about cookies and tracking technologies is available in our Cookie Policy.

Advertising and conversion measurement

The website may use advertising and conversion technologies such as Meta Pixel, Google Ads, and similar services where these features are enabled.

These services may process information about visits and website interactions in order to measure conversions, understand the effectiveness of marketing, and improve advertising campaigns.

They may also combine information received from our website with information they already hold about users of their services, subject to their own privacy policies and settings.

Email marketing and lead magnets

We may use MailerLite or similar email service providers to deliver newsletters, downloadable resources, lead magnets, updates, or other email communications.

If you subscribe, we may process information such as your name, email address, subscription status, and interactions with emails we send.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

We may still send non-marketing communications where necessary in connection with an enquiry, active project, purchase, transaction, or other business relationship.

Payments and digital products

If you purchase a product or service through seoenergy.com, we may collect information necessary to process and manage your order, such as:

• name;
• email address;
• billing information;
• country;
• order details;
• transaction status; and
• information needed to deliver the purchased product or service.

Payments may be processed by third-party payment providers such as PayPal.

Payment providers process payment information under their own privacy policies. We generally receive information confirming the transaction rather than the complete payment credentials used to make the payment.

Transaction and billing records may be retained where necessary for accounting, tax, legal, fraud-prevention, or customer-service purposes.

Security and spam protection

We use technical and security services to help protect seoenergy.com, our forms, and our infrastructure from spam, fraud, malicious traffic, and automated abuse.

These may include services provided by Cloudflare, Google reCAPTCHA, Cloudflare Turnstile, hosting providers, and other security providers.

Such services may process IP addresses, browser and device information, network information, and website interactions when necessary to identify potentially harmful activity.

Videos and embedded content

Pages on seoenergy.com may include content delivered through third-party platforms such as Bunny Stream and YouTube.

When third-party content is loaded, the relevant provider may receive technical information such as your IP address, browser information, device information, and the page you are visiting.

Your interaction with embedded content may also be subject to the privacy practices of the provider delivering that content.

External communication and scheduling services

We may provide links to or integrations with services such as WhatsApp, Viber, and Calendly to make it easier to communicate with us or schedule a meeting.

If you choose to use one of these services, information you provide through that service will also be processed by its provider under its own privacy policy.

Service providers

We use third-party companies and infrastructure providers where necessary to operate our website, deliver our services, communicate with clients, and manage business information.

These may include providers of:

• website hosting and server infrastructure;
• content delivery and security services;
• analytics;
• video hosting;
• email delivery and marketing;
• payment processing;
• spam prevention and security;
• communication and scheduling;
• advertising and conversion measurement;
• cloud-based email, file storage, document management, and backup services; and
• other technical or business services.

We use cloud-based services, including Google Workspace and Dropbox, to store and manage business communications, documents, files, project materials, and backups. This may include information submitted through our website, client files, email correspondence, and website backups.

We may use artificial intelligence and productivity services, including OpenAI, Anthropic, and Gemini, to assist with research, analysis, content development, technical work, and other business activities. Information processed through these services may include project materials, business information, correspondence, or other information relevant to providing our services. We take reasonable steps to limit the personal or confidential information shared with these services where it is not necessary.

These providers may process or store personal information on our behalf where necessary to provide their services and in accordance with their own terms, privacy policies, and applicable data protection requirements.

We may also disclose personal information where required by law, a court, regulatory authority, or other legally valid request.

International processing of information

SEO energy is operated from Serbia, but some of the service providers we use operate internationally.

As a result, personal information may be processed or stored in countries other than Serbia or the country in which you live.

Where applicable data protection law requires safeguards for international transfers, we rely on appropriate legal mechanisms or safeguards available for the relevant transfer.

How long we keep personal information

We do not keep all personal information for the same period.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, taking into account:

• whether an enquiry or business relationship is ongoing;
• whether the information is necessary to provide a service;
• reasonable business and record-keeping needs;
• security and dispute-resolution requirements; and
• applicable accounting, tax, contractual, or other legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or securely archived where appropriate.

How we protect personal information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include website and server security, access controls, encryption where appropriate, security monitoring, backups, and third-party security services.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Your privacy rights

Depending on where you live and the law that applies to you, you may have rights concerning your personal information, including the right to:

• request information about how your personal data is processed;
• request access to personal data we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of certain processing;
• object to certain types of processing;
• receive certain personal information in a portable format where applicable; and
• withdraw consent where processing is based on your consent.

You can make a privacy-related request by contacting us at [email].

We may need to verify your identity before completing certain requests.

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

Complaints

If you have a concern about how we process your personal information, please contact us first so that we can try to resolve it.

You may also have the right to submit a complaint to the data protection authority responsible for your location.

In Serbia, the relevant supervisory authority is the Commissioner for Information of Public Importance and Personal Data Protection (Poverenik za informacije od javnog značaja i zaštitu podataka o ličnosti).

Children’s privacy

SEO energy is a business and professional-services website and is not intended for children.

We do not knowingly collect personal information from children through the website for the purpose of providing our services to them.

If you believe that a child has submitted personal information to us inappropriately, please contact us so that we can review and, where appropriate, remove the information.

Third-party websites

SEOenergy.com may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices of external websites. Once you leave seoenergy.com or interact directly with another provider, that provider’s privacy policy and terms apply.

Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, technologies, or data-processing practices change, or when necessary to reflect legal or regulatory requirements.

The date at the top of this page indicates when the policy was last updated.

Contact us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your information is handled, please contact:

Neva creative
Belgrade, Serbia